dukun cuan Privacy Policy

This page describes what we collect when you use dukun cuan and how we keep that data protected. We at dukun cuan collect personal information during account registration, deposit processing, and withdrawal requests—including your email, identity documents, and payment details. Our commitment is to handle this data transparently, store it securely, and share it only with processors necessary to operate our platform.

We understand that privacy is foundational to trust. Our data practices comply with applicable regulations in supported jurisdictions, and we provide you with clear information about your rights. If you have questions about how we use your data or wish to exercise your privacy rights, our support team is available via live chat and email in English and Indonesian.

Our services are available only where local law permits. By using dukun cuan, you acknowledge that you have read this policy and agree to our data practices as described below.

What We Collect on dukun cuan

We at dukun cuan collect data in several categories. During account registration, we collect your email address, username, password, and basic profile information. To verify your identity and comply with Know Your Customer (KYC) requirements, we request government-issued identification documents, proof of residence, and in some cases, a selfie for facial verification. We store these documents securely and use them only for account verification and fraud prevention.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, or online payment virtual accounts, we collect transaction records including the payment method, amount, timestamp, and your account identifier. Similarly, when you withdraw funds, we record the destination account, amount, and settlement status. We retain this transaction history so you can review your account activity and we can process disputes or reversals if needed.

Account data

Email, username, password hash, profile details, and account preferences stored on our servers.

Identity documents

Government ID, proof of residence, and facial verification images used for KYC compliance.

Transaction records

Deposits, withdrawals, bets, and game outcomes linked to your account for audit and settlement.

Device and usage data

IP address, browser type, device identifier, and session logs for security and platform improvement.

Communication records

Live chat transcripts, email correspondence, and support tickets retained for dispute resolution.

We also collect device and usage data automatically. When you access dukun cuan via web browser or mobile app, we log your IP address, device type, operating system, and browser information. We use cookies and similar tracking technologies to remember your login status, language preference, and betting history. This data helps us detect fraudulent activity, improve platform performance, and personalise your experience.

How We Use Your Data on dukun cuan

We at dukun cuan use your data for several purposes. First, we use it to operate your account—processing deposits, settling withdrawals, recording bets, and calculating winnings. Second, we use identity documents and transaction records to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations in supported jurisdictions. Third, we use device and usage data to detect fraud, prevent account takeover, and maintain platform security.

We also use your data to communicate with you. Our support team may contact you via email or live chat to confirm account verification, notify you of withdrawal status, or respond to your inquiries. We may also send you service updates or platform announcements, though we do not send marketing emails without your consent. If you wish to opt out of non-essential communications, you can adjust your preferences in your account settings or contact our support team.

We at dukun cuan prioritise data security and transparency, treating your personal information as a trust asset that we protect with industry-standard encryption and access controls.

Third-Party Processors and Data Sharing

We at dukun cuan do not sell your personal data to third parties. However, we share data with processors necessary to operate our platform. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment) receive transaction details to process deposits and withdrawals. Our identity verification provider receives your documents to confirm your identity. Our hosting provider stores our servers and databases, which may be located outside your jurisdiction.

We may also share data with law enforcement or regulatory authorities if required by law or if we reasonably believe disclosure is necessary to prevent fraud, protect our platform, or comply with legal obligations. We do not disclose data to third parties for marketing purposes without your explicit consent.

Your Rights on dukun cuan

We at dukun cuan recognise your rights regarding your personal data. You have the right to access your data—you can download your account information, transaction history, and communication records from your account dashboard or by requesting them from our support team. You have the right to correct inaccurate data; if you notice errors in your profile or transaction records, contact us immediately and we will investigate and correct them.

You have the right to request deletion of your data, subject to legal and operational constraints. If you close your account, we retain transaction records for the period required by applicable law (typically 5-7 years for AML compliance), but we delete personal profile data within a reasonable timeframe. You also have the right to data portability—we can provide your data in a structured, machine-readable format if you request it.

Cookies and Tracking Technologies

We at dukun cuan use cookies to enhance your experience on our platform. Session cookies remember your login status so you do not need to re-enter credentials each time you visit. Preference cookies store your language choice and betting preferences. Analytics cookies help us understand how users interact with dukun cuan, which pages are popular, and where we can improve performance.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your ability to use certain dukun cuan features. We do not use cookies to track you across other websites, and we do not sell cookie data to advertisers.

Data Retention and Account Closure

We at dukun cuan retain your data for as long as your account is active and for a period thereafter as required by law. Transaction records are retained for at least five years to comply with anti-money-laundering regulations and to resolve disputes. Identity documents are retained for the duration of your account plus two years after closure. If you request account deletion, we remove personal profile data within thirty days, but we retain transaction records as legally required.

If you have questions about our privacy practices, wish to exercise your rights, or need to report a data breach, contact our support team via live chat or email. Our multilingual team is available to assist you in English and Indonesian. We are committed to responding to all privacy inquiries within ten business days. Our services are available only where local law permits, and we comply with applicable data protection regulations in all supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan.